Once you decide to book your tour with us, confirmation can be made by following ways:
The deposit of 40% of full payment is required to confirm the tour. The remaining balance of tour must be done at least 1 month prior to the starting date of the services. 100% advance payment is possible.
You can pay your deposit both via your credit cards such as Visa, Master and Maestro cards.
Please be informed that there will be 4% of total payment as a bank charge.
You also can pay your deposit via bank transfer to the account of USD or EURO. Please be informed that you should pay the bank charge of 25-45 USD of each transfer.
Any alternation/ cancellation shall be agreed & made in written form.
No cancellation fees shall be charged for cancellation up to 30 business days prior to arrival date for clients.
Cancellations fees are as follows:
No cancellation, received 30 calendar days prior to arrival
Complain must be informed to us during the Service or within 30 days after land arrangement.
If any customer of have any complaints of the Services purchased or express any dissatisfaction whatsoever, we will take all possible steps to resolve amicably such complaints.
If you do not make use of individual travel services that we were willing and able to provide in accordance with this terms for reasons that are attributable to you, you are not entitled to a proportionate reimbursement of the travel price. This does not apply if such reasons would have entitled you to withdraw from the contract free of charge or to terminate the travel contract according to the statutory provisions. We will endeavor to obtain reimbursement of the saved expenses by the service providers. This obligation does not apply if the expenses involved are completely insignificant.
BlueFin Tour Mongolia can withdraw from the travel contract or terminate the travel contract without notice after the start of the journey if the traveler disrupts the implementation of the journey, regardless of our warning, or behaves contrary to the contract to such an extent that immediate cancellation of the contract is justified. This does not apply if the behavior contrary to the contract is caused by a violation of our own information obligations. If BlueFin Tour Mongolia terminates, we retain the right to the travel price; however, we must offset the value of the saved expenses as well as those advantages that we obtain from other use of the unused services, including any amounts reimbursed to us by the service providers.
Travel documents
Please inform us or the travel agent through whom you have booked the travel services in good time if you have not received the required travel documents within the specified deadline.
If the trip is not provided free of travel defects, the traveler can request remedial action from our local representative or, alternatively, from BlueFin Tour Mongolia. This requires - irrespective of our overriding performance obligation - your cooperation. You are therefore obliged to do everything reasonable to help rectify the fault and to keep any damage as low as possible or to avoid it entirely. Insofar as BlueFin Tour Mongolia could not remedy the situation due to a culpable failure of the traveler to report the defect, the traveler is not entitled to a reduction in price.
The contractual liability of BlueFin Tour Mongolia for damage that is not physical damage and was not culpably caused is limited to three times the travel price.
The tortious liability of BlueFin Tour Mongolia for damages that are not physical or sexual self-determination and were not culpably caused is limited to three times the travel price.
Claims based on international agreements or statutory provisions based on such agreements that go beyond the damage mentioned in the two preceding paragraphs remain unaffected by the restrictions.
BlueFin Tour Mongolia is not liable for service disruptions, personal injury or property damage in connection with travel services that are only brokered as third-party services (e.g. arranged excursions, sporting events, theater visits, exhibitions) if these services are expressly stated in the travel advertisement and the travel confirmation stating the identity and address of the mediated contract partner are clearly marked as external services so that they are not recognizable to you as part of our travel services and have been selected separately.We are liable if and to the extent that your damage was caused by a breach of duty to inform and/or to organize.
You have to assert claims for defects against BlueFin Tour Mongolia. The assertion can also be made through the travel agent if the travel services were booked through this travel agent. An assertion on a permanent data carrier is recommended.
We would like to point out that we do not participate in voluntary consumer dispute resolution. We refer to the European online dispute resolution platform http://ec.europa.eu/consumers/odr for all travel contracts that were concluded in electronic legal transactions.
We would like to point out that in some cases of withdrawal (e.g. unexpected illness before departure) you can take out cancellation insurance and travel interruption insurance. We also strongly recommend that you acquire insurance to cover the costs of assistance including repatriation in the event of an accident, illness or death.
When you book, we collect personal data that is necessary for the fulfillment and execution of the travel contract. These data are electronically stored, processed and - if necessary for the purpose of the contract - transmitted to third parties, e.g. service providers such as hotels and airlines.
The respective amount of the compensation fee depends on the selected travel service and the time of receipt of your declaration of cancellation by us. If you have put together several travel services with individual prices (e.g. flight and round trip), the compensation must be determined individually using the flat rates shown below and then added up. Please note any deviations that may have priority in the tenders for the individual travel services.